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Frequently asked questions
Can I upgrade my plan later?
Yes. You can move to a larger plan at any time from your client area, and your sites stay online during the upgrade.
Do you migrate my existing website for free?
Yes. Our engineers move your website, databases and email at no cost, usually within 24 hours.
Is there a money-back guarantee?
Every hosting plan includes a 30-day money-back guarantee, no questions asked.
What is your uptime guarantee?
We guarantee 99.9% network uptime and credit your account if we fall short.
Which payment methods do you accept?
Cards, mobile money and bank transfer. Contact us for invoicing on annual and business plans.
How fast is your support?
Our team answers live chat and phone in minutes, and tickets within the hour, every day of the year.
How do I reset my client area password?
Use Forgot your password on the client login page and follow the link we email to you.
How do I point my domain to my hosting?
Update your nameservers to the ones in your welcome email, or ask us to do it for you.
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